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Find out who to contact for consumer protection advice. This includes problems with:. You can call a helpline to get advice. They can also refer your complaint to local Trading Standards Officers who may then investigate on your behalf. Contact Consumerline. Consumerline Telephone: Monday to Thursday, 9am to 5pm Friday, 9am to 4pm. You can also get information about refunds, repairs and making a complaint from Which? An ombudsman is a person who investigates complaints about organisations for free.

They may be able to help you resolve a complaint without going to court. You can use the Ombudsman Association to find the right ombudsman for your complaint. You can get free, independent help from the Money Advice Service about anything to do with money, for example managing debt. The FTC sues companies that make deceptive claims about their products or services. These lawsuits sometimes result in refunds for the people affected. Take a look at recent FTC cases that resulted in refunds.

You can use our materials in direct client services, language classes, financial literacy or life skills programs, workshops, and credit and debt counseling sessions. Eight divisions and eight regional offices make up the Bureau of Consumer Protection.

You are here. Latest News Nov 10, Nov 8, Nov 2, More News. First, what do you want to return? It governs your personal data rights, including the way companies handle your data and the compensation you can claim for misuse of your data.

The Consumer Rights Act protects you in almost all purchases you make. Here we explain what it means when buying goods or services. Consumer Rights Having problems with something you bought? Got a faulty product? Have you been sold a lemon? Make a claim Make a delivery complaint If your delivery is late, missing or damaged we can help you make a complaint, and get a definite delivery date or a refund. Read More Letter to claim flight delay compensation If your flight is delayed, you may be entitled to compensation under the EU Denied Boarding Regulation.

Read more Make a faulty goods complaint You could be entitled to a repair, replacement or a refund, answer some simple questions and Which?